Management system

 

What is a management system?

A management system is how an organization manages the interrelated parts of its business to achieve its objectives. These objectives can relate to several topics, including product or service quality, operational efficiency, environmental performance, health and safety in the workplace, and many more. The level of complexity of the system will depend on each organization’s specific context. For some organizations, especially smaller ones, it may simply mean having strong leadership from the business owner, providing a clear definition of what is expected from each employee and how they contribute to the organization’s overall objectives, without extensive documentation. More complex businesses operating, for example, in highly regulated sectors, may need extensive documentation and controls to fulfill their legal obligations and meet their organizational objectives.

THE ISO MODEL

ISO management system standards (MSS) help organizations improve their performance by specifying repeatable steps that organizations consciously implement to achieve their goals and objectives and to create an organizational culture that reflexively engages in a continuous cycle of self-evaluation, correction, and improvement of operations and processes through heightened employee awareness and management leadership and commitment.

The benefits of an effective management system to an organization include:

More efficient use of resources and improved financial performance.
Improved risk management and protection of people and the environment.
Increased capability to deliver consistent and improved services and products, thereby increasing value to customers and all other stakeholders.
MSS results from consensus among international experts with expertise in global management, leadership strategies, and efficient and effective processes and practices. Any organization, large or small, can implement MSS standards.

Management Systems

A management system is an organizing framework that enables companies to achieve and sustain their operational and business objectives through a process of continuous improvement. A management system is designed to identify and manage risks—safety, environmental, quality, business continuity, food safety (and many others)—through an organized set of policies, procedures, practices, and resources that guide the enterprise and its activities to maximize business value.

The management system addresses:

• What is done and why
• How it is done and by whom
• How well it is being done
• How it is maintained and reviewed
• How it can be improved

Management System Standards

Several options are available for structuring management systems, whether certified by third-party registrars and auditors, self-certified, or used as internal guidance and for potential certification readiness. The International Organization for Standardization (ISO) standards are some of the most commonly applied. The ISO standards for quality (ISO 9001), environment (ISO 14001), health & safety (OHSAS 18001), business continuity (ISO 22301), and food safety (FSSC 22000) have consistent elements, allowing organizations to more easily align their various management systems. Aligned management systems help companies achieve improved and more reliable quality, environmental, and health & safety performance while adding measurable business value.

Queue Management system

The basic principle behind queue management systems is to quantify queue demand at any given time and inform your staff in real-time. People counting sensors placed above each checkout count the number of customers being served, the number of customers waiting to be served, and measure how long they have been waiting. Which can be used to raise alerts at predetermined levels and combined with clever algorithms and real-time store footfall data to generate predicted queue volume. This enables you to react to customer demand as quickly as possible, keep the checkouts running efficiently, reduce your customers’ waiting time, and improve their shopping experience.

queue management

The basic principle behind queue management systems is to quantify queue demand at any given time and inform your staff in real-time. People counting sensors placed above each checkout count the number of customers being served, the number of customers waiting to be served, and measure how long they have been waiting. This can be used to raise alerts at predetermined levels and combined with clever algorithms and real-time store footfall data to generate predicted queue volume. This enables you to react to customer demand as quickly as possible, keep the checkouts running efficiently, reduce your customers’ waiting time, and improve their shopping experience.